Reply With QuoteCan you just get one of the self adhesive CN23’s from the post office they are about 3” squareOriginally Posted by vagabond
I'm after some advice as I'm sure somebody else here has done this before....
I recently bought a new rucksack from Victorinox - it was delivered by DHL and apparently came direct from Germany. I'm not very happy with the bag and would like to return it - I've been through the Victorinox return process, which in turn directs me to the DHL returns page to complete the details. It says I have to complete a Customs Declaration (CN23) and attach it to the outside in a clear document wallet etc.
First time I'm sending something to the EU, my question is would I better off sticking an A4 document wallet to the package (it's certainly large enough) - so the whole CN23 is visible or should I fold it and pop it in a smaller wallet?
Can you just get one of the self adhesive CN23’s from the post office they are about 3” square
Didn't know that was an option.
I've gone through the Victorinox/DHL returns site and it's generated a (pre-filled) CN23 in A4 format for me to print out.
I know all above does seem rather petty in the scheme of things - but just annoyed that Victorinox and DHL don't seem to be totally aligned in their guidance, despite having a joined up returns process.
Last edited by vagabond; 3rd May 2024 at 10:32.
I’d have guessed it needs a CN22 unless it over 2kg or €425
Doesn't say anything about a CN22 - FYI the package is only 1Kg.
To quote Guernsey Post:
- If the CN22/CN23 is too large to fit on your item, you can then fold it and attach it to the item, ensuring that as much information as possible is on the visible side of the item.
- Officially, CN23s are used for posting items with a value of £270 and above, whereas CN22s are used for goods valued at less than £270 (although you can use a CN23 for all items if you prefer).
Thank you - hopefully all sorted now.
Just need to trek down to the PO to get it in the post.
Well, just to update this thread; I posted the package back to Victorinox in Germany, using their return process via DHL and including all the correct documents etc. on 3rd May.
I tracked the package to Germany and apparently the "Customs clearance process completed, Germany" on 11th May, where it then seemed to sit in the DHL depot wating for collection (or so I thought). Then on 24th May, there's an update saying "Shipment was prepared for onward transport, Germany" - so I imagined it was finally being returned to Victorinox.
To my surprise and annoyance, the package was returned to me yesterday with a few new stickers (in German) and my CN22/23 documents still attached. There is no update on the DHL tracking site which actually says the parcel has been returned - the last update is "Transportation to destination country/destination area, Germany" on 27th May.
OK, not the end of the world - the rucksack was £110 and I still have it but rather annoying after going to all that time and trouble to return it.
That's rubbish. I guess email their CS is your next step.
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