Most people have a preferred way of communicating.
The skill is to recognise that and adapt. Trying to force your preference on others doesn’t usually work.
It’s a generational shift. Some kids don’t like to talk on the phone, but will message endlessly… pensioners the opposite.
My own view is that the lack of personal interaction( i.e. talking) isn’t improving society.
I think messages are useful if you need to communicate but don’t necessarily need an immediate response or don’t wish to interrupt the recipient if you know they will be busy (i.e. hands covered in grease working in the garage). The read receipt on WhatsApp is useful. Sometimes I may message but if not read when I need the response I then call.