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I have heard Royal Mail won’t compensate for lost packages when the insured/declared value is below the actual value of the item.
Does anyone know if that applies to other carriers as well?
I sent something I sold on ebay via UPS, and the insured value is below the sale price. The package is now lost. I assume I’ will have to show evidence of the sale when making a claim and wonder if they’ willl use that as an excuse not to compensate.
Does anyone know? Thanks!
From what I understand, they will compensate you up to the declared value.
They won't compensate you at all in my experience if it has been under declared. Also they won't do any insurance on watches, jewellery, phones etc - you'd need to go via Parcelpro or Secursus for that
Thanks. Who was your experience with please?Quote:
Originally Posted by ryanb741
The item was a music accessory, so should not be excluded.
FedEx but it was for a watch so may be different in your case.Quote:
Originally Posted by o u t a t i m e
Also.recently Royal Mail RMSD refused point blank to pay for.damage they caused to a watch during transit even though it was obvious it was damaged on their watch - quite a spiteful company to deal with
That’s really useful to know. Thank you. Did they state expressly that the reason was under-insurance?Quote:
Originally Posted by ryanb741
When I last looked into it, the RM policy is to insure up to declared value (so if it's £600 but you declared £500 you still have a claim up to the declared value), UNLESS you exceed the maximum value at which point their insurance goes to £0.
Whether they pay out or not is another story of course.
With FedEx yes it was underinsurance. RMSD were just overall arses and refused to take the blame so I'll never send a very valuable watch with them again, or any watch at all to Scotland/NI, now it's either F2F or via DHL.Quote:
Originally Posted by o u t a t i m e
Did you pay for additional insurance ?
Their standard payout (Fedex) is limited to a few c/kg so pretty useless.
Yes I did, but the extra insured amount is still about 20% less than the actual sale price on ebay. But I guess they don’t know how much I sold it for till I tell them.Quote:
Originally Posted by MB2
Why didn’t you insure it fully?Quote:
Originally Posted by o u t a t i m e
Made a mistake when entering amountQuote:
Originally Posted by learningtofly
I would claim it the amount you insure for. When they inevitably ask for proof you can explain your surprise at that point.
You could always say as it was an auction you thought it sold for more than it was worth so were being honest ?