Builder dispute advise needed please
We have recently had a veranda installed and we were left disappointed with a few elements of the install and the final result.
Aside from leaving the whole garden area covered in aluminium swarf and the installation team repeatedly climbing on top of our hot tub resulting in damage to the insulated cover, the worst problem was an ill fitting foot on one of the support legs…
https://uploads.tapatalk-cdn.com/202...c85ae608f8.jpg
We have raised the concerns to the company but they are not willing accept responsibility (yet at least) and instead are saying the leg is positioned where we asked for it. We had asked for the position to be as far as possible to the right in the picture but were never advised that this would leave the base overhanging the paving and requiring the plate to be drilled with new holes to allow four fixing points. Surely it’s fair for us to assume a base plate with a fixing point in each corner would not end up in this position? They are supposed to be the professionals.
The company have offered to come back to reposition but are quoting £750 as it would involve complete dismantling and rebuilding. Obviously this will then expose all the existing fixing holes and would only compound the problem. So it’s not really a viable option.
As it stands we have paid 50% of the total cost as the arrangement was the remainder was on completion.
What do you think? Are we being unreasonable to expect this to be sorted before paying? Any ideas for a fair resolution? Any other pointers or guidance would be massive help too.
Thanks in advance guys.
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Builder dispute advise needed please
As you have only paid 50% so far, you are within your rights to refuse to pay the other 50% until such time as you are satisfied with the installation.
Keep everything in writing though as it may end up going to the Small Claims Court.