Barclays Account suspended/closed/restricted.
My wife's business accounts at Barclays have disappeared from the app.
There are tens of thousands in these accounts
Apparently they are now "restricted".
She was in a 'queue' on the phone yesterday for four hours. Spoke to the mandate team, who gave her the number for the fraud team, who suggested she called the mandate team.
Yesterday we found the email address of the CEO, who's PA responded with one of the phone numbers we'd already phoned.
Today she's been on the phone for three and a half hours. She is now being restricted to the mandate team. Again.
Does any wise and experienced soul here have any insight into how to extracate herself from this byzantine nightmare and get her accounts back? Has anyone else had experience of this and found a solution? Is there an phone number that's actually in the UK that we could ring? Is there a human being in Barclays business who might have the authority to fix this?
Many thanks...in advance.