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They seem to be going down hill recently. I never had a problem with RMSD turning up on the dot the next day but this year I have been able to claim back postage on maybe 20% of deliveries because of lateness. Also I see that they now say that RM 48 should be delivered in 2-3 days...!!??!!
I ‘think’ it’s since I retired 😂
I don't like to moan about the RM but I am afraid that I have to agree with redmonaco based on recent experience. The thing that gets me, is I receive tracking emails which are simply untrue and useless. Here's today's.
https://www.dkpw.co.uk/watch/rmemail.png
Why send the bloody emails, if you can't guarantee the day? Clicking on the delivery options button, I can see my item is, at the time of writing, in ..... Exeter. FFS.
I now regularly discount these messages and assume it will be one or two days after the one specified.
I don't have problems with RMSD except for the items sometimes arriving a little later than 1 o clock, that doesn't cause me any problems. The 48hr service is a bit of a pain when I can`t predict when things will arrive, Cousins use it for watch parts and it can cause me delays if they don't send the order out promptly and the post takes 2-3 days. Even though it's a signed for service I`d prefer it not to be, it's annoying if I miss a delivery. If I find I need a part on Monday it can be Thursday/Friday when it's with me. Gleaves are better, they use standard first class post and usually stuff arrives next day without delay.
I`m fortunate in having three excellent posties who deliver, they all know me and they'll have 2 goes at delivering if I don`t answer the door if my cars on the drive. I`ve fixed watches for 2 of them......that helps!
My Postie tells Me RM don’t want the letters side of the business and are purposefully making it fail. Presumably in an effort to have the obligation to deliver letters six days a week taken off them.
RM here is excellent, although from what I hear, a lot of goodwill has been lost since the recent industrial dispute and many posties aren’t going the extra mile which means they take any undelivered post back to the sorting office once they have completed their contracted shift hours.
Bound to be down to 'skiving workers', I've heard...
R
Obviously, posting on forums & suchlike.......Quote:
Originally Posted by ralphy
I’ve seen post delivery vans in our street as late as 7pm, usually the transport the ‘letter sized mail’ around with the postie who does the mail at the same time, always polite and helpful, and grateful if neighbours take mail in for each other.
Lose the goodwill of your workers and service decline is a bit inevitable. I fear it won't exist in 10 years, maybe less.
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Cutting down on delivery staff, not replacing staff that have left . These small factors are bound to shag the service. It’s nice of RM to raise the cost of the service and only give half a service. You could complain to your local PM but o yes, I forgot they don’t give a damn either ,even though RM are in theory tied into a service obligation. Welcome to the reborn Royal Mail :)
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Royal Mail was privatised against the advice of Margaret Thatcher who famously called it a privatisation too far. The end result is a demoralised management, an even more fed up workforce and a bunch of small investors who could not really give a damn.Quote:
Originally Posted by Stilgoe1972
Basically it is slowly dying after 350 glorious years.
A good few years out there Mick.Quote:
Originally Posted by Mick P
Did you leave before or after enjoying share saves & dividends?
I would rather have sold my soul to the devil than buy even one RM share. I left a few years before it all happened.Quote:
Originally Posted by Mj2k
In the last month or so we’ve only been receiving Mail once a week, on a Friday. A waste of a first class stamp.
It's 20h20 on a Saturday over Easter weekend and it's dark outside. Royal Mail have just delivered a package from the USA that I bought on eBay. It took two days (plus) for UPS to get it from Texas to Chicago, another couple of days for it to be processed and cross the Atlantic, a day for customs etc in the UK and less than the 48h stipulated for RM to get it to me (more like a day). I'm pretty happy with that.
True, tracking other packages has shown up a few problems with the RM app...but they've all arrived. The UPS app hasn't had time to catch up with the fact that the package has been delivered (it never appeared on the RM system as, I suspect, it's a contract with UPS rather than plain international mail).
All in all I get good service from my local delivery office...and the RM national service. I know that they're facing stiff competition and financial constraints but, although the service is not what it once was, I think that they're holding up in my area. It may be different elsewhere...
Anyone got any ideas for the following?
Arranged a return of a watch to H Samuel using their inline form, was sent a label and arrange collection for the following day (Tuesday 7th)
On Wednesday 8th the parcel was rejected as the address is wrong apparently (despite H Samuel sending the address label and being the sole user of that postcode)
Due to be returned to myself. Annoying but never mind I'll resend once I receive it.
Problem is it's sitting at a non customer facing Glasgow Royal Mail Centre getting scanned everyday but not moving to either myself or H Samuel
My local postie and delivery office say that's weird but until it leaves the mail centre nothing they can do.
Anyone had a similar experience or offer any advice?
My return window is also closing quickly but I'd rather have the watch than be out £400
Maybe ask the new owner? Or do they have a HQ /CEO you can badger directly?
https://www.bbc.co.uk/news/articles/cd131l3k9jno
Royal Mail owner poised to accept £3.5bn takeover bid
The end is nigh
I've been waiting 2 weeks for a 2nd class large letter from near York to Darlington 😐 Pathetic service.
From a 34 year ex employee- I’d always try to find seller or company using RM - sad to say now I’d probably be happier with Evri ( bar SD)
Exactly that. I find an email to a CEO usually works wonders. Sometimes takes a little research to find out who they are and find their email address but usually worth it.Quote:
Originally Posted by Chicken Pox
Twice in the past few months I have paid substantial sums for large parcels to be sent Express 24 tracked.
Both took longer than a week, with no tracking visible, the second taking ten days.
I complained and registered for a refund. One of these parcels cost £72 to send. The amount refunded for huge inconvenience and worry? £7.
Absolutely hopeless.
Do RM offer a service costing £72?Quote:
Originally Posted by TheFlyingBanana
Turns out I’ve got 2 parcels now circling the mail centre in Glasgow for a week. Both tracked 24
And a special delivery outbound that’s going to be late.
I’m cursed this week
Oh yes, a lot of it was insurance.Quote:
Originally Posted by lewie
And I'll tell you something else that really hacks me off about RM these days...!
You pretty much have to send everything tracked, signed for, or Special Delivery otherwise you have to work on the assumption they'll lose it.
When was the last time you sent a parcel or packet of anything just standard First or Second Class?
That's a Parcelforce service, isn't it? (Yes, part of RM).Quote:
Originally Posted by TheFlyingBanana
What I find difficult to understand is the £2 products Ali Express can send halfway round the world tracked from China with free postage, but a small 250g second class parcel posted in the UK with no tracking is £2.16p.
.
Ali Express use Royal Mail for the UK leg of the delivery, so we are obviously paying more than we need to for the same service.
If I remember correctly this is some old, bespoked arrangement between countries - obviously RM loose outQuote:
Originally Posted by Reeny
We used to get thousands of (as you say) £2 items coming in as tracked
Your not really paying more - RM are loosing out
Surely our prices have to increase to compensate.Quote:
Originally Posted by lewie
My current ire is the prospect of ROYAL Mail being sold to a foreign entity. Even if a Saudi Prince buys it, I think the name should be dropped and then let Charlie write a spidery letter
Not less ROYAL if owned by a foreigner.Quote:
Originally Posted by Suds
It might have changed now, but international post was always covered off by a ‘you deliver ours and we’ll deliver yours’ type agreement, at least between nations with recognisable postal systems. There’d be an occasional reconciliation, but not sure if any money actually changed hands.Quote:
Originally Posted by Kingstepper
The attributable costs to Royal Mail used to be quite low, as they were going past every delivery point 6 days a week anyway.
With the huge increase in parcels and larger packets since everybody went online to buy things, the economies have probably shifted due to the space and carriage requirements.
Yes.Quote:
Originally Posted by Tooks
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Well the CEOs office confirmed both parcels are lost and they’ll sort a refund and compensation for the outgoing parcel.
The tracked return? who knows how that’ll go but it’s between RM and H Samuel’s now