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That's my experience.

Have things changed? Personally, I don't know. Keith thinks they have.

It looks that way Keith.

If this is a question about RMSD delays then yes. Late deliveries were fairly common with RMSD during COVID. RMSD staff were dropping like flies so to speak so that was understandable.

That's news to me too Keith. They must have changed their T&C's probably because of the amount of money they were paying out in claims because of late deliveries after 1pm. That's their fault but as...

Absolutely.

The link is a direct link to their site.

As stated, the instructions I gave you were via their app.

https://uploads.tapatalk-cdn.com/20240417/08aad7793e8f48d3032ee29a54863596.jpg

I've claimed late delivery on three packages via the RMSD service this past nine months. (Please note that I have never claimed for the package value if lost or stolen, for example).

All I had to...

You need to try harder. :-)

A refund form is here:

https://personal.help.royalmail.com/app/webforms/fee_refund

Alternatively try this:

- Go to the Royal Mail app Homepage.

That is farcical.

I have had to apply for the odd RMSD refund due to delayed packages this past three or four months. The phone call process was a joke but that's a very simple process now via...

Well, I'm just reporting the large increase in Royal Mail Special Delivery prices.

Insurance to £750 appears fine. Remember the extra £2.50 if you took the value up to £2500? It's a tenner extra...