I’ve had limited experience, but I think they are good. They sized two Rolex bracelets for me, and refused to take any money for it.
I did give them a Breitling Aerospace for a battery change, but it had a display issue afterwards and required a new module and £475 at BUK. Breitling claimed it was damaged by a 3rd party, which I don’t believe for a second, but Phoenix offered to pay the entire bill. I accepted the difference between a battery change and full service.
Nice people, I think they are skilled, and they were very responsive when the unexpected happened.
D
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