It’s back! Well sort of. I was given a brand new watch built with the learings from examining the issuues with the watch I sent in.

It only took 7 weeks from initial point of contact to getting the watch back in my hands. Best of all it’s fixed. The second hand for the chronograph no longer moves off the 12 o’clock position when I gently knock the watch. Also I asked for the watch to be running fast and it is at around 1-2SPD.

I’m hoping to speak with the watch makers to understand more.

Stuart Lord was exceptional with his customer service as always.

Very happy indeed.