Well, I'm just reporting the large increase in Royal Mail Special Delivery prices.
Insurance to £750 appears fine. Remember the extra £2.50 if you took the value up to £2500? It's a tenner extra now.
In my opinion it's still a great service but your typical £2500 of value package is now around the £20-£22 mark. I've never had an issue over 15+ years (apart from some late deliveries). I'm not the only one of course.
Last edited by j111dja; 22nd April 2024 at 14:35.
It's a lot seeing as in my experience if you have a claim they don't pay out on it! Horrendous company to deal with, I hope they go bankrupt.
No more high ticket value RMSD transactions for me - F2F only on anything above £2k.
there was a thread about this already with some people arguing it was still a bargain and defending the royal mail
Im quite sure they are also wanting an original receipt as proof of purchase ?
Last edited by xellos99; 14th April 2024 at 11:19.
If the receipt is included in the parcel ,your in trouble then!!Originally Posted by xellos99
I wonder how it works with sales where the RRP of a watch (and any original receipt if you have for it) is over £2500, but it's been sold at a price lower than that (i.e. on SC or eBay). The sender would only be claiming for whatever sub-£2500 price they sold the watch for, but all they'd have would be a sold email from eBay or a string of messages and any transaction record to your bank account/paypal from a forum sale. Perhaps an eBay receipt might carry more weight, but I could see potential issues with anything sold via a forum if the PO choose to be particularly difficult.
I just had a look at their terms and conditions and its way too confusing, I think it is safe to assume that they will do everything in their power to give you as little compensation as they possible can.
For example, I bet thousands of people have fallen foul of this rule and been refused any compensation at all.
Evidence of posting : The item with envelope or packaging, showing the postage paid.
So does this mean you need a photo of the item inside the box with a label attached, or item along side the box with a label showing the postage paid.
Its just not clear and there are a bunch of these petty rules it would seem to trip people up.
It's always probably safest to take a couple of pictures, but I thought evidence of posting was covered if you kept your Certificate of Posting (printed receipt).
Thing is, a photo or even a video proves nothing...you could take a picture of you packaging up a watch and after the picture remove it and post some stones with the same weight.
Don’t see an issue with bank transaction and a paper trail.
Most things depreciate and they’ll hardly give you the original purchase price on (as one example) an old camera, phone or whatever.
Last edited by Kingstepper; 14th April 2024 at 11:57.
I got a shock the last watch I posted rspd asking for over 20 quid delivery. Then again eBay evri wanted 75 for same insurance value!
Sent from my iPhone using TZ-UK mobile app
I've always taken it as read that keeping a copy of the certificate of posting would provide enough evidence on that front. If sending an expensive watch I will take a picture of the packaged up parcel too, although as Christian says it's not exactly a foolproof way of evidencing the package (and I've never taken it as such, only as another piece of evidence sohuld I require it).
Equally from a couple of cases I've had to deal with Royal Mail over items going missing in transit to me as buyer, I've always suspected I'd have a fight on my hands if I was claiming for any item (especially something in the scenario I asked about). Fortunately in one of the cases I dealt with involving a relatively high value item (a pair of sunglasses being returned from repair) the manufacturer were very prompt and helpful in sending out a replacement almost immediately and without any sort of argument.
No point in carping about the increased cost, if you don't like it use an alternative.
In my experience, and I`ve received hundreds of RMSD packages containing watches, biggest mistake people make is failing to provide their return address clearly on the outside of the package, that's the safeguard against it going missing if they've made a mistake in addressing the item. A scribbled illegible postcode isn`t sufficient.
I would like to see an increase in the upper value limit for RMSD to accompany the increase in cost, but that hasn`t happened.
From a reliability standpoint RMSD is excellent, but folks need to help themselves. Address the item clearly, package it securely, and include your return name and address. I always use the grey plastic RMSD outer envelopes too.
Cost of sending watches back and forth has increased, can`t get away from it, but so have many other things over the past few years.
This would’ve been great to see and I think most people would definitely have been singing RM’s praises if this had been the case. Sadly not to be though.
It does all seem to have come as quite a shock to most (me included, although I’m not an avid news follower) so I wonder how well the price increases were advertised ahead of time?
Where and how should the price increases be advertised?
And what difference would it make - do you think many would be shopping around for alternatives?
If you hadn't noticed, they've also hiked the prices 50% :(
They still pay compensation for anything arriving after 1 next day.
They do - I think there is some misinformation here
I posted on Thursday (collected at my home), didnt arrive until mid-morning Saturday, went through the process of claiming a refund today, after providing the details the claim was rejected because it was delivered within 24 hours of the committed time - if there is misinformation its within Royal Mail.
keith
Your experience is more up to date than mine (3 months ago) so hopefully this was an anomaly.
The issue is you had it collected - the postman won’t get back to the office till maybe at least 3pm - to late to connect with the outgoing mail
Take it to the post office pre LAT and you can claim if it’s delivered next day after 13:00
Last edited by lewie; 22nd April 2024 at 18:43.
That's my experience.
Have things changed? Personally, I don't know. Keith thinks they have.
Last edited by j111dja; 22nd April 2024 at 18:40.
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