Claim for lost package

[o u t a t i m e]

FedEx but it was for a watch so may be different in your case.

Also.recently Royal Mail RMSD refused point blank to pay for.damage they caused to a watch during transit even though it was obvious it was damaged on their watch - quite a spiteful company to deal with

That’s really useful to know. Thank you. Did they state expressly that the reason was under-insurance?

[M1011]

When I last looked into it, the RM policy is to insure up to declared value (so if it's £600 but you declared £500 you still have a claim up to the declared value), UNLESS you exceed the maximum value at which point their insurance goes to £0.

Whether they pay out or not is another story of course.

[ryanb741]

That’s really useful to know. Thank you. Did they state expressly that the reason was under-insurance?

With FedEx yes it was underinsurance. RMSD were just overall arses and refused to take the blame so I'll never send a very valuable watch with them again, or any watch at all to Scotland/NI, now it's either F2F or via DHL.

[MB2]

Did you pay for additional insurance ?

Their standard payout (Fedex) is limited to a few c/kg so pretty useless.

[o u t a t i m e]

Did you pay for additional insurance ?

Their standard payout (Fedex) is limited to a few c/kg so pretty useless.

Yes I did, but the extra insured amount is still about 20% less than the actual sale price on ebay. But I guess they don’t know how much I sold it for till I tell them.

[learningtofly]

Yes I did, but the extra insured amount is still about 20% less than the actual sale price on ebay. But I guess they don’t know how much I sold it for till I tell them.

Why didn’t you insure it fully?

[o u t a t i m e]

Why didn’t you insure it fully?

Made a mistake when entering amount

[MB2]

I would claim it the amount you insure for. When they inevitably ask for proof you can explain your surprise at that point.

You could always say as it was an auction you thought it sold for more than it was worth so were being honest ?