Thought i'd quickly ask on here as I'm not to sure if I'm doing the right thing.

I recently bought a 2 watch winder for my dad for his birthday back in June, which he loved an put to good use, a few weeks go he mentioned the it had broke and ask if I could sort it out the company I bought it from, not a problem I thought.

I bought the winder back, emailed the company with some pictures and explained that my dad had been using it correctly, (as I was there when he set it up & I know my dad used the winder for his 2 good watches as he wears his Seiko Monster and G Shock most days.

Firstly the owner of the company replied quickly and has been very polite throughout, but from looking at the pictures mentioned it has been used incorrectly with only watch on the winder saying operator fault. He said I could send back, but he would only repair the damaged part/ try to (it is only a broken plastic cover) or they have another winder pad to replace it with - but it won't match) he said in all honest my dad should try to fix it himself.

To be honest this did sound a bit of a 'fob off' but i guess the item has been used for 4 months odd and sort of understood. Relayed this to my dad, who is adamant that 2 watches have been used all the time & to be honest he has no reason to lie, but knowing my dad and the tinker of things he is, if he felt or thought he should fix it he would.

So after a few more emails to the owner of the company, he's still happy for me to send it back for repair - but it wont match the rest of the winder, but wouldn't replace the faulty item or return for another.

I have attached some pictures of the winder and broken part, I don't want to currently name the website it was bought from. But for the price i was pleasantly surprised by the quality of the item when it originally turned up.

What do you think is best to do?