Today I visited a Rolex AD at about 9:50am … lots of staff around … only one customer, me.

I have been on the waiting list for a Submariner for approaching 3 years and thought I’d enquire as to how that was progressing.

The young chap who served me was polite but that is as far as it goes, confirmed I was on the system and that was it … absolutely no interest in me or my interest in watches.

The experience was so negative I told him to delete me from the list which he did and then just looked at me blankly, so I left …

He could have engaged me in some discussion about watches, asked f I would like to try any other brands, asked me about my collection, there was a whole range of ways he could have engaged me and tried to sell another item or encourage me to stay on the waiting list but nothing.

This is the second time in a row my visits to the store have been disappointing and so that is it ... I won't be buying a new Sub ...