OWC MilSub and customer service

[mindbender]

I wanted to take a moment and share my experience with OWC. I contacted Dan back in December about a MilSub. I was fortunate that he had the parts and a Soprod A-10 movement to build one for me. Through lots of family health problems, Dan came through and sent me a very solid OWC MilSub. After I received it it looked like there was apiece of fiber in the lumed triangle on the bezel insert. When I checked it with a loupe, I learned that it was actually a crack through th ceramic bezel insert. Despite dealing with a death in his family, Dan was more than kind and sent not one, but two replacement bezel inserts at his expense. I believe Dan deserves praise for his service. I will post photos, and thoughts about the watch in this same thread later.

John

Sent from my iPad using Tapatalk HD

[deano42]

Hi

Always great to hear these positive stories from these small independent watch companies.

Thanks
deano

[rgee]

I have one of Dan's snowflake's on order and can't wait. Looking forward to your review.

[waiteu2]

A lot of the independents or micros go above and beyond for their customers. Just thought I'd mention Todd from AEgir. Fantastic service and shows an interest in what you think.

[mindbender]

Custom orders take time fromDan, but I assure you, patience pays off big time.


Sent from my iPad using Tapatalk HD

[gentlemenpreferhats]

Thats good to read- I was thinking about contacting Dan regarding his MilSub homage, and its postitive to note he stands by his customers.