Monzo Bank - Any Views??

[Chris_in_the_UK]

Been a Monzo customer from the get-go, as Martin Lewis got my interest on his thoughts on them. For clarity I also have a First Direct account (been with them from the get-go).

Had no issues with Monzo - easy set up, love the app and the instant notifications and easy comms. Get daily spot rate for foreign transactions when travelling & saved us nearly £400 against the tourist rate on our round the world trip). Good benefits available include decent travel insurance and mobile phone insurance. I do not have/use them for business but over the last few years they have been very good.

[lewie]

I have monzo and have done for several years - primarily got it for holidays but since retirement I’ve used the savings side - 4.1% which isn’t too shabby
The apps pretty good too

[100thmonkey]

I have monzo and have done for several years - primarily got it for holidays but since retirement I’ve used the savings side - 4.1% which isn’t too shabby
The apps pretty good too

4.6% on Premium

[lewie]

4.6% on Premium

See post #18

[100thmonkey]

See post #18

Its bloody good as an alternative as required


Sent from my iPhone using Tapatalk

[dice]

Been using Monzo for personal use only as my main current accout since 2017, never had a negative experience with it. Travel, replacement cards, making large purchases, all smooth as you'd expect.

My only criticism (which may not be unique to them) is the app sometimes requires killing off and reopening on iOS before you get an actual updated balance. Same with the widget.

[TheTigerUK]

Thanks, just seemed a bit scary to me and I suppose i'm being old fashioned as I don't think there are any bricks and mortar branches but then again there are not many branches of any banks these days and I havent been into my own bank in a few years which I have been with for 60 years :)

[kevkojak]

Natwest closed my business account during lockdown (long and very anger inducing story!). Given the circumstances with Covid and face masks and general difficulties in doing anything face-to-face I had a NIGHTMARE opening a new account. I tried all the big high street brands and it was usually weeks/months before I could even get an appointment to see a business manager. I was very close to just opening a Post Office account to use.
On the recommendation of a friend I tried the Monzo app. Applied online, sent a 30 second video (hello, yes its me, I am who I say I am on the forms etc etc) and the card was on my doormat THE NEXT DAY!
Service has been flawless with them. My only experience with customer services was an issue in Manchester where a faulty ATM didn't dispense any cash but still deducted funds. I sent them a panicked/angry message on their chat function and within a couple of hours I'd had detailed responses telling me what action they would take and (very VERY impressively) they even credited me with the funds that had been taken, saying they may need to take them back if they found the machine wasn't faulty (i.e. if I was trying it on!). Took seven weeks for an investigation to be completed but all went as expected and that was the end of that.

They also have a decent rate saving account (I think its 4.8%) which I use for my rainy day/tax pot. Click of a button to add/withdraw from it with no penalty.

I use them for both my main current account and my business account and have done for three years now. Absolutely no qualms in recommending them.

[A440]

Have been using Starling for a few months and very impressed. The app experience is smooth and everything works very well. Easy to set up a joint account too, which was the main attraction.

[Routers]

Have had Starling Sterling and Euro account for my business for a couple of years and have been very happy.